Emergency Communications Center  |  Join our Team



The Communications Officer performs responsible telecommunications work under stressful conditions. This position receives emergency and non-emergency calls for service as well as maintains radio communications with the public, law enforcement, and fire and rescue communities.  Extensive training is completed during initial months of employment, followed by a period of close supervision until a degree of proficiency is demonstrated in each phase of work.  After the training period is complete, work is performed under regular supervision.  Essential functions include, but are not limited to, the following:

  • Receives emergency requests for service by radio and telephone and determines appropriate responses according to the location and nature of problem and procedures of department(s)
  • Receives non-emergency requests for service and provides information to callers when response in person by police, fire or rescue agency is inappropriate
  • Transfers calls to Poison Control Center and surrounding jurisdictions emergency communications centers;
  • Operates and monitors multiple emergency radio frequencies;
  • Performs as an emergency medical dispatcher, provides pre-arrival emergency medical instructions, and operates computer-aided dispatch systems
  • Maintains communications with responding emergency units to assist them in any manner necessary to complete proper response
  • Documents and records requests for service and tracks response and disposition of calls according to policy and procedures
  • Operates and monitors national and statewide criminal information network teletype systerm as well as the disaster warning system.

QUALIFICATIONS: Ability to work in stressful situations; functional knowledge of the methods and operations of telecommunication equipment and systems; ability to work well in emergency situations and to work well with the public using courtesy and tact; functional  knowledge of the geography, street and road systems and location of landmarks in the County, City, and University of  Virginia; the ability to read City and County maps and to write neatly and speak distinctly by telephone and radio; ability to type and/or use a CRT keyboard; ability to satisfactorily complete the communication officer training program; ability to obtain and maintain Virginia Criminal Information Network/National Crime Information Center, Cardio-Pulmonary Resuscitation, and Emergency Medical Dispatch Certifications.  Graduation from high school or possession of a GED and work experience involving public contact, preferably with an emergency response agency.  Completion of appropriate training prescribed by the Commonwealth of Virginia for this level of position.

PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:  Duties are normally performed in a public safety emergency communications center setting, often under stressful conditions, primarily sitting for extended periods of time at a telecommunications console position utilizing radio, telephone and computer equipment.  Hours of operation are 24 hours a day, 365 days a year.  The employee is  primarily scheduled for shift work hours which are normally 2-3 day work periods consisting of 12 hour days.  Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, evenings, or nights.  The employee is subject to work overtime, being held over, or called back for disasters, local emergencies, or special events.  Frequent contact with the public, police, fire, and emergency medical service providers is necessary.  Occasional contact with other federal, state, and local government agencies is required.  These contacts may require considerable skill in diplomacy, tact, or discretion.  SPECIAL NOTE: Applicants for this position must take and pass a written examination.  They must also successfully complete vision, hearing, and drug screenings.

STARTING SALARY: $38,277- $45,932 annually, depending on experience and qualifications.  A shift differential is paid for all evening and night work.

DEADLINE FOR APPLICATIONS:  No Longer Accepting Applications

We are an Equal Opportunity Employer.


Contact the Department
Emergency Communications Center
2306 Ivy Road
Charlottesville, VA 22903
Director: 434-971-1765
Fax: 434-971-1767
Center 24/7: 434-977-9041
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