Emergency Communications Center  |  When calling 911...
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911 should be called IMMEDIATELY for any emergency which is threatening to life or property.

This includes crimes in progress, medical problems, suspicious persons or activities, and fire emergencies. Accidents, drug activity, and domestic disturbances or disorders can also be reported on 911.

All other non-emergency requests for service (past incidents, parking violations, animal problems, found property, etc.) should be directed to our administrative line at 977- 9041.

When calling 911, remember to:

  • REMAIN CALM
  • SPEAK CLEARLY
  • LISTEN TO ALL INSTRUCTIONS
  • ANSWER ALL QUESTIONS COMPLETELY

The Communications Officer speaking with you may have many questions to ask depending upon the nature of the problem. It is very important for them to obtain as much information as possible, in the interests of responder safety or to provide the correct level of medical response.  If the Communications Officer asks you to stay on the line until responders arrive, please do so! This will assist them in keeping the police or rescue squad updated as the situation you are reporting unfolds.

For example, when an armed robbery occurs the 911 call-taker alerts the appropriate dispatcher immediately of the incident in order to activate the police response. The officers will need to know the physical description of the robber, his method and direction of travel, what type of weapon (if any) was used or displayed, and any other pertinent information that may assist the police in capturing the suspect. The call-taker will keep the caller on the phone until the officers actually arrive on the scene.

Hearing or speech impaired callers: Our 9-1-1 Center is equipped with a text telephone (TTY) device to allow people who are hearing or speech impaired to communicate through their own TTY device. Give the call taker time to connect their TTY. Tell the call taker what is needed and provide your name, phone number and address of your location. If it is safe, stay on the telephone to answer the call taker's questions. If you do not have TTY/TDD, call 9-1-1 and don’t hang up. This will leave the line open. In most cases your phone’s address will be displayed on the call taker's screen and help will be sent.

Your cooperation is a key element in resolving any emergency that you may have!


 
 
 
Contact the Department
Emergency Communications Center
2306 Ivy Road
Charlottesville, VA 22903
434-971-1765
FAX: 434-971-1767
Email the Department