(NEW INMATE PHONE SYSTEM)
Albemarle-Charlottesville Regional Jail has contracted with a new inmate telephone service provider for all of its correctional facilities. The new telephone service provider will be ICSolutions. Further notification and instructions will be provided throughout the process of transitioning to the new inmate telephone system.
In preparation for the new inmate telephone system, the following information is being provided:
If you are utilizing a pre-paid collect account to receive calls, you will need to establish a new pre-paid collect account with ICSolutions once the new inmate telephone system is installed at the correctional facility. You can contact ICSolutions at 1-888-506-8407, or visit www.ICSolutions.com to set up a new pre-paid collect account.
You will also need to contact Paytel at 1-800-729-0644 to receive a refund for any remaining balances on a pre-paid collect account on December 15th, 2015. These balances will NOT transfer to the new provider.
Before changing to the new inmate telephone system, additional notice will be provided which will include dialing instructions and reduced calling rates and options for the new inmate telephone system.
PRIOR TO making any changes to your account, questions or concerns of friends and family members can be addressed to Lauren Shockey at Praeses using the following number:
1-800-333-8856 ext. 3118
Inmate Request Form
- Accounts can be set up for landlines or cell phones.
- Each number that an inmate calls must have its own account set up with a minimum of $25 to receive calls. If not the inmate calls won’t go through. (family, friends, attorneys, bail bond companies and any other person/businesses wishing to receive calls)
- All calls are recorded and subject to monitoring by detention facility staff due to security concerns: including (i) protecting victims and potential witnesses from harassing telephone calls, (ii) reducing opportunities for continued criminal activities from inside the jail, including threats to others, and (iii) helping reduce the potential for escape.
- Calls are 15 minutes.
- An inmate can make as many calls they want.
- Phones are available 8:00 am until 10:00 pm daily.
- You may not be reimbursed for dropped calls. (Cell phone accounts are set up at your own risk).
- Access to the telephone is not a right, but rather a privilege other than attorney calls, and as such this privilege may be regulated and/or terminated in accordance will facility policies and procedures. You will not be reimbursed for calls disable for safety and security reasons of the facility.
- Incoming calls are not permitted.
- Staff is not allowed to give messages to inmates including advising them that an account has been set up for them to call you. Upon arrival inmates are advised that it may take a few days for you to set up an account. Bonafide emergency messages (which will be verified) should be addressed to the Shift Commander and will be given to the inmate according to facility policy and procedure.
- Inmates are not permitted access to cell phones or to the jail's business telephones.
- If you receive a call from an inmate, and you are threatened or harassed in any way, the best option is not to accept anymore calls. However, if this does happen to you, you should file a report with your local law enforcement agency who can investigate to determine whether criminal prosecution should be initiated.
- Phone blocks and unblocks
a. Phone block request and removal over the phone are only valid for 3 work days.
b. Requests must be made in writing by the phone account holder by fax, mail, or in person).
i. Administrative (ACRJ) block – removal will require the approval of jail administration or designee.
ii. Called party requested block – removal will require request in writing.
You are not allowed to make 3-way calls for an inmate(s) for any reason. This includes but is not limited to: calling family, friends, victims, ACRJ, Probation and Parole, OAR, Region Ten, attorneys, courts etc. Violation of ACRJ phone policies could result in disciplinary actions against the inmate and your phone number shall be suspended by the facility from receiving calls from ACRJ and/or criminal charges could also be placed against you for assisting in criminal activities.