COUNTY OF ALBEMARLE
Department of Social Services Workload Update
Summary Indicators of the Department of Social Services Workload
Messrs Tucker, Elliott, Davis and Ms. Ralston
LEGAL REVIEW: Yes
August 5, 2009
ACTION: INFORMATION: X
In the Fall of 2008, the Board requested that the Department of Social Services (ACDSS) provide a periodic summary of workload indicators due to the continuing economic conditions and resulting impact on the department’s programs. The Board specifically requested to see caseload information for Benefit Programs as well as a multi-year trend of caseload growth and the impact of overtime resulting from this growth. ACDSS presented its first report to the Board on April 1, 2009. The data presented with this report is representative of activity for the quarter ending June 30, 2009.
Goal One of the Strategic Plan – Enhance Quality of Life for all Citizens
Strategy 1.3 - Increase the ability of those individuals and families, who are living in lower income households, to become self-sufficient.
The following graphical information is provided:
· Attachment A – Applications and case trends for Benefit programs as well as Child Protective, Foster Care and Adult and Adult Protection Services programs;
· Attachment B – Workload Measures for Benefit programs, as well as Adult , Child Care, Child Protection, Foster Care and Adoption Services programs; and
· Attachment C – Overtime hours and overtime payouts for selected programs
In terms of applications and case trends for Benefit programs as well as Child Protective Services programs, the number of both applications received and active cases are trending upward since October 2007, with the exception of Medicaid applications. Temporary Assistance for Needy Families (TANF) applications have shown a slight upward trend. Employee caseloads during this period remain above state standards. The only exception to these trends is the Foster Care caseload, which dropped slightly below state standards during September 2008 to April 2009, but has since risen slightly above the standard.
During the period of July 2008 to July 2009, ACDSS has witnessed the following changes in workload:
· Food Stamp Applications: increase of 43%
· TANF Applications: increase of 22%
· Food Stamp Active Cases: increase of 32%
· TANF Active Cases: increase of 45%
· Medicaid Active Cases: increase 10%
· On-going CPS Cases: increase of 46%
· Adult Services: decrease of 21%
Since the last report to the Board in April 2009 the following changes in workload have occurred within the quarter:
As explained to the Board during its FY09/10 budget work sessions, these caseload increases are occurring at the same time that the County has expanded its hiring freeze to 55 positions through vacancies and retirements. The Department of Social Services experienced nine retirements in FY 2009 and all nine positions are being filled. The Department currently has one frozen position.
The Executive Summary if for the Board’s information only.
A – Applications and Case Trends
B – Workload Measures
C – Overtime Information
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