Exciting News from Albemarle County Community Development!

We are thrilled to announce the launch of our brand-new Community Development System, a major upgrade to our application processing capabilities. This innovative system features Tyler Technologies' customer-facing application, Civic Access, and the application processing software, Enterprise Permitting & Licensing.

What does this mean for you?

Our new technologies will bring several key benefits to our community:

• Enhanced Efficiency: Streamlining application processing to save you time.
• Greater Transparency: Providing a clear view of the application process every step of the way.
• Improved Communication: Facilitating better and more timely interactions with our customers.

Civic Access is designed to offer you an intuitive, user-friendly platform for submitting and tracking your applications. With Enterprise Permitting & Licensing, our internal processes will be more efficient and responsive, ensuring that your applications are handled promptly and accurately.

At Albemarle County Community Development, our goal is to provide you with the best possible service. We believe that this new system will greatly enhance your experience and allow us to serve you better.

Stay tuned for more information on how to get started with our new system and thank you for your continued support and cooperation!

Q: What is the name of this new system?
A: Community Development System (CDS)

Q: Why are we implementing a new system?
A: Community Development is committed to providing the best service possible to its customers. The new CDS has provided the opportunity for us to refine and improve our business processes, workflows, and data quality. This translates into a more transparent, easier to understand application process, clearer communications between Community Development and our customers, and more efficient application processing and review times. 

Q: When will the new CDS be available for public use? 
A: January 13, 2025

Q: How do I access the new system? 
A: We will update appropriate links throughout the Community Development Website, and post them here once the system is LIVE on January 13, 2025

Q: What is a blackout period? 
A: A blackout period is a timeframe when Community Development will temporarily stop accepting new applications in order to properly implement and transition to our new system

Q: When is the blackout period?
A: The blackout period will start on January 1, 2025, and continue through January 12, 2025.

Q: What happens with my in-progress application(s)?
A: Your open application(s) have been copied over to the new CDS when possible. Our Application Services team will still have access to your application(s) and information to continue processing your application(s)